Return & Exchange Policy

At Lora, each piece is thoughtfully crafted with care and intention. Please review our policy below before placing your order.

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Returns

Due to the intimate nature of our products and the hand-painted detailing on each garment, all sales are final.

We do not accept returns for refunds, store credit, or exchanges unless the item arrives damaged or defective.

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Exchanges & Damaged Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@loraluve.com.

When reaching out, please include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

Once reviewed, we will offer a replacement or appropriate resolution at our discretion.

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Final Sale Items

All items marked as Final Sale, including but not limited to lingerie, intimates, lounge sets, and accessories, are not eligible for return or exchange.

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Fit & Sizing

We encourage customers to carefully review product descriptions, measurements, and size guides before purchasing. If you have questions about fit, please contact us prior to placing your order — we’re happy to assist.

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Order Changes & Cancellations

Orders are processed quickly to ensure timely delivery. Once an order has been placed, we are unable to modify or cancel it.

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Contact Us

For questions regarding this policy, please contact:

Lora Collective Inc.
Email: info@loraluve.com